pop99 Data Protection You Can Trust

1. Information We Collect

As an online gambling platform operating under international licensing, pop99 is required to collect sufficient user information to meet operational, security, and legal compliance requirements. The information we collect falls into two main categories.

1.1 Information You Provide Directly

During the account registration process and ongoing use of the pop99 platform, you may provide information such as:

• Full name as shown on your identification document (MyKad)
• Active email address and mobile phone number
• Date of birth for age verification (21 years and above)
• E-wallet account number or banking information required for transactions
• Password chosen during registration (stored in encrypted hashed form)
• Information submitted when contacting our customer service

1.2 Information Collected Automatically

When you browse the pop99 website, our system automatically records:

• IP address and general network location
• Browser type and operating system used
• Pages visited, time of visit, and navigation patterns
• Technical performance data and system error logs
• Device information such as screen resolution and device type

2. How We Use Your Information

Every piece of information collected by pop99 is used for legitimate and transparent purposes. We will not use your data for any purpose outside the scope stated in this Privacy Policy.

• Account Management: Verifying your identity, processing registration, and maintaining the security of your pop99 account.
• Transaction Processing: Handling deposits and withdrawals through your chosen payment method accurately and securely.
• Age Verification: Ensuring all users meet the minimum age requirement of 21 years before using pop99 services.
• Customer Service: Providing technical support and resolving any queries or complaints you raise.
• Platform Security: Detecting and preventing fraud, money laundering, and suspicious activity.
• Service Improvement: Analysing usage patterns to continuously improve the user experience on the pop99 platform.
• Legal Compliance: Meeting licensing obligations and reporting requirements under our international licensing framework.

3. Sharing of Personal Information

pop99 holds the principle that your personal information is confidential and valuable. We will not sell, rent, or trade your personal data to any third party for commercial purposes.

However, in certain limited situations, your information may be shared with:

3.1 Selected Service Providers

Companies that help us run platform operations — such as payment processors, technical infrastructure providers, and game software suppliers — may receive limited access to data strictly necessary for them to deliver their services. All such providers are bound by strict confidentiality agreements.

3.2 Legal Requirements

If required by a court order, direction from a relevant authority, or international licensing requirements, pop99 may need to disclose certain information. In such situations, we will only disclose the information required to the extent mandated by law.

3.3 Protection of Platform Interests

In cases of fraud, platform abuse, or serious security threats, pop99 reserves the right to share relevant information with authorities or other platforms for protection purposes.

4. Your Data Security

We continuously invest in security infrastructure to ensure your data is protected at all times. The security measures implemented by pop99 include:

• 256-bit SSL/TLS encryption for all communication between browser and server
• Password storage in cryptographic hashed form that cannot be decrypted
• Multi-factor access controls for internal access to sensitive systems
• Continuous security monitoring and regular audits by the technical team
• Firewalls and intrusion detection systems that are kept up to date
• Tested incident response procedures to handle any data breach

While pop99 takes all reasonable technical measures, no digital system can be guaranteed 100% safe from cyber threats. We therefore encourage you to take personal protective steps such as using a strong password, not sharing your login details, and keeping your device updated.

5. Cookies and Tracking Technologies

pop99 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small files stored on your device when you visit our website.

5.1 Types of Cookies Used

• Essential Cookies: Required for basic platform functions such as login session verification and account security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the website to help us improve our services.
• Preference Cookies: Save your settings and choices so your browsing experience is more comfortable on each visit.

5.2 Managing Your Cookies

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain functions on the pop99 platform.

6. Your Rights as a User

pop99 recognises and respects your rights regarding personal data. You have the right to:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Update or correct information in your account that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, request that your personal data be deleted from our systems, subject to legal and licensing requirements.
• Right to Restrict Processing: Request that we limit how your data is used in certain circumstances.
• Right to Object: Object to the processing of your data for certain purposes such as direct marketing.
• Right to Data Portability: Receive your personal data in a usable format for transfer to another service provider.

To submit any request relating to your privacy rights, please contact the pop99 customer service team via live chat or email. We will process your request in accordance with established procedures.

7. Data Retention and Deletion

pop99 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by legal and licensing obligations.

Generally, account and transaction records are retained for the period set by our international licensing requirements. Once an account is closed and the mandatory retention period has ended, data will be securely deleted or anonymised.

Technical log data and fraud detection information may be stored for a shorter period based on platform operational requirements.

8. Children's Privacy and Age Restrictions

pop99 is an online gambling platform strictly for adults aged 21 and above only. We take this responsibility very seriously.

The pop99 platform is not directed at children or individuals under the age of 21 under any circumstances. We carry out age verification during account registration and reserve the right to suspend or terminate any account found to have been registered by an underage individual.

If you become aware that a child or underage individual has accessed our platform, please contact our customer service team immediately so that appropriate action can be taken.

Parents and guardians are encouraged to use suitable parental control software to prevent children from accessing gambling websites.

9. Changes to This Privacy Policy

pop99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in practices, technology, legal requirements, or the development of our services.

Whenever this Privacy Policy is updated, the "Effective" date at the top of this page will be changed. If the changes made are significant and affect how we process your data, we will endeavour to notify you via your registered email or an in-platform notification before the changes take effect.

Continued use of the pop99 platform after any amendments to this Privacy Policy is considered your acceptance of the updated terms. We encourage you to review this page periodically.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how pop99 handles your personal data, our team is ready to assist.

You can reach the pop99 customer service team through the following channels:

• Live Chat: Available within the platform 24 hours a day, 7 days a week, in Bahasa Melayu and English
• Email: [email protected]

We are committed to responding to every privacy-related enquiry professionally and within a reasonable timeframe.